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For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.

TOP

This could be a result from a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall, 613-283-4124, ext. 1171
 

TOP

This maintenance is routine, but it may result in some temporary minor inconveniences such as coloured water and loss of pressure. Water Distribution staff thank you for your patience, co-operation and understanding respecting this matter.  Information will be posted on the Town’s website and in the newsletter as to when this work will be taking place.

For further information or specific locations, please contact:
The Town Hall, 613, 283-4124, ext. 1171

TOP

If your business or home is in an area that is affected by a broken watermain, you might experience low pressure or dirty water.  In the event that a shutdown is required to your business or home, you will be notified by Water Distribution staff giving the time and approximate duration of the shutdown.  However, in some cases, unforeseen problems or complications could arise and the repair may take longer than anticipated.  Your water service will be restored as soon as possible.  If your water is dirty or cloudy after the service has been restored, we recommended that you flush your service by turning on the cold water tap fully for two to five minutes. 

If the problem persists or you need further information regarding the shutdown, please contact:

The Town Hall (613) 283-4124 Ext. 1171

For other water related issues including:

• Water leaks
• Water pressure
• Water taste, odour, colour complaints
• Water shut off or water turn on
• General inquiries

Please contact:
The Town Hall,  (613) 283-4124, ext. 1171

For information concerning water meters or water bills, please contact:

Daina Sullivan, the Water Billing Clerk
Phone: (613) 283-4124 Ext. 1149
Email: dsullivan@smithsfalls.ca

TOP

Tours of both plants are permitted. We request that the attached form be submitted.  There is no guarantee that the date or time that you are requesting will be viable but we do our best to accommodate.

For more information, please contact:
Ted Joynt, 613-283-4124, ext. 5501 or tjoynt@smithsfalls.ca

TOP

To address a traffic issue, please contact the Engineering department and we will address your concern by circulating it to the appropriate departments and to the Director to assess the need to use the Traffic Advisory Committee for recommendations. Should vehicle speed be a concern, please contact our police department.
Traffic analysis is completed throughout the Town. Should you require any information concerning the amount of vehicles in your neighbourhood, please contact the Engineering department.

TOP

The Town has an application for Alteration of Municipal Property for sidewalk/curb to provide depressed driveways.  The cost of placing a driveway is $ 110/m.  Once the application is filled out, return it to the Town and your request will be placed on a list to address your needs.

TOP

Engineering can be contacted to determine if the said tree is on town or private property.  Horticulturalist on staff to assess tree for remedial actions.

TOP

Call the Engineering department to help assess the concern and, if it is related to the Town or a private issue.

TOP

Engineering has a copy of right-of-ways and easements related to some properties. Engineering can be contacted to determine if these exist in and around your property.

TOP

Engineering has some plans in house and can be contacted to determine if a copy is available ($35). If not, contact the Land Registry in Almonte.

TOP

To find Smiths Falls Engineering Specifications and Drawings, check the website under Town Hall/Documents/Engineering, as well as contact our Engineering department at 613-283-4124, ext. 1147.

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Daina Sullivan, Water Billing Clerk, 613-283-4124, ext. 1149
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Daina Sullivan, Water Billing Clerk, 613-283-4124, ext. 1149.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Daina Sullivan, Water Billing Clerk, 613-283-4124, ext. 1149.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Daina Sullivan, Water Billing Clerk, 613-283-4124, ext. 1149.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
 Daina Sullivan, Water Billing Clerk, 613-283-4124, ext. 1149.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
Daina Sullivan, Water Billing Clerk, 613-283-4124, ext. 1149.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

Yes all dogs are required to be vaccinated, it is an Ontario Regulation and enforced by the Health Departments. Your pet may come into contact with squirrels, skunks, racoons that carry the rabies virus. Maybe a stray dog gets in your yard or your pet is attacked when you walk them.

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

TOP

There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

TOP

For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

TOP

Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

TOP

The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

TOP

Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

TOP

If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

TOP

The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

TOP

Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

TOP

This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

TOP

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

TOP

It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.

TOP

This could be a result from a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall, 613-283-4124, ext. 1171
 

TOP

The Town of Smiths Falls continues to encourage residents to use water wisely as a means to conserve water and reduce your water bill.  Here are some useful tips on water conservation:
• Turn off the tap when you are brushing your teeth, shaving or washing your hands.
• Take shorter showers and use only a portion of the water you currently use if you prefer a bath.
• Check for leaks.  “A toilet that continues to run after flushing, if the leak is large enough, can waste up to 200,000 litres of water in a single year.” (Environment Canada)
• Replace your older showerhead with a new low-flow showerhead and save water and money.  Look for a showerhead that uses 9.5L per minute or less.
• Faucet aerators can reduce water use by 25 per cent.  Replace your older aerator with a new low-flow aerator and save water and money.  (Most CSA-approved showerheads and faucet aerators are stamped with their flow rates either in litres or gallons per minute.)
• Older toilets use about 20L of water per flush.  Replace with a low-flow 3L/6L flush toilet.
• Dishwashers – Always wash full loads for greatest water and energy savings.  (“Don’t waste hot water by pre-rinsing dishes before putting them into the dishwasher – just scrape off food and empty liquids.” (Ontario Ministry of Energy)
• To wash dishes by hand, only fill the sink one-quarter to half-full.  Rinse using a second, one-quarter to half-full sink and avoid running the water.
• Steaming food uses less water, less energy and helps to retain nutrients.  When boiling, use only enough water to cover the food and use a tight-fitting lid.
• Always wash full loads of laundry for greatest water and energy savings or adjust the water level to the amount of laundry to be washed.
• Add mulch around gardens to reduce evaporation and weed growth.  Healthy soils, rich in organics and nutrients, easily absorb and retain water. 
• Limit watering to an inch of water per week, including rainfall.  Watering before noon and during low wind conditions reducts evaporation.
• Covering up your pool or hot tub when not in use will reduce energy costs, evaporation and the amount of water required for top-up.
• Lower the water level in your pool or hot tub to reduce water loss due to splashing.  Pools should only be filled to 15-20 cm from the top.
• Limit backwashes to one or two minutes or until the water becomes clear.  Long backwashes waste water and chemicals.
• Check the pump strainer basket and the skimmer basket daily and remove any debris.  This can improve water circulation and result in cleaner water.  Also consider adding a pre-filter to the skimmer basket; this may reduce the frequency of backwashes to three or four times per season.
• Use a broom to clean driveways, sidewalks and patios, instead of the hose.  Let the rain take care of the rest.
• Use a bucket and sponge to wash your car and trigger nozzle on the hose to wet and rinse.
• Regularly check connections and hoses for leaks.  Prompt replacement of an inexpensive washer can save water and money.  (“A leak of only one drop per second wastes about 10,000 litres of water annually.” Environment Canada)

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There are a number of possible explanations:
• It could be due to higher water consumption as a result of a change in the household (i.e. new tenants, more people, visitors); new appliances (i.e. water-cooled air condition, dishwasher, hot water tank, lawn sprinkler system).
• You could have some internal plumbing problems or leaks.  To check for leaks, locate the ”indicator” (a small red or black triangle on your water meter).  Make sure that no water is running at the time, and then check to see if the indicator is turning, moving or shaking.  If it is, water is flowing through the meter indicating that there is a leak somewhere. If it is not, please contact us and we will arrange to have the meter re-read for accuracy. The homeowner is responsible for all plumbing repairs and maintenance.  The Town is not responsible for internal plumbing leaks.
• It could be due to an inaccurate estimate.  (The next bill may have an “actual” reading which we didn’t estimate high enough on the previous bill.)
• It could be a result of higher seasonal demands; i.e. pool; watering lawns.
• Note:  All water passing through the meter will be charged for, whether used or wasted.

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For change of ownership, please contact the following:
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117
The Town needs to read your meter on your move-in or move-out date to ensure that you are only billed for the amount of water you consume. If you are selling/purchasing a home, you (or your lawyer) should contact us to advise us of the pending change of ownership.  There is a $25 fee for a Water Arrears certificate, which the vendor/purchaser's lawyer should obtain.  This is a statement of outstanding charges at the time of closing.  The Town will obtain a final reading on the closing date.  A final bill is then sent to the vendor at the service address unless the vendor (vendor’s lawyer) requests that the final bill be sent elsewhere. 

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Please contact the following for any changes to your account information; i.e. change of address; telephone number, etc.
Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

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The owner shall mean the legal owner as shown on the current Tax Collectors Roll.  The owner of the property being serviced shall be liable for payment of all charges and rates for the supply of water to the property.  The liability shall remain with the owner notwithstanding any contractor or agreement to the contrary entered into by the owner with any other person or persons.  All billings will be mailed to the owner. 

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The revenue from the base charge is used to recover the connection costs, whether water is used or not, as well as miscellaneous costs of meter maintenance, billing and collection, administration and capital costs of providing water to meet peak demands.  The bi-monthly or monthly minimum Base Service Charge shall be based on a ¾-inch size water meter.   Meters larger than ¾-inch shall be a factor of the base ¾-inch meter charge.

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Revenue from the sewer surcharge shall be used for the purpose of operating, maintaining and upgrading the Town’s water pollution control plant and sewage system.  (Please see our current Bylaw 7976-2006 for further details)  The sewer surcharge is 100 per cent of all water charges.

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If you have any concerns regarding your water bill, please contact:
  Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

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Your water bill can be paid by cash, cheque or debit card at the Town Hall in person.  Also, we have available an after-hours drop-box for cheques only.  You can also pay through telephone/Internet banking.  Please contact your financial institution if you have any questions regarding setting up this service with them.  The following banks provide direct payment to the Town of Smiths Falls: Bank of Montreal; Canadian Imperial Bank of Commerce; Credit Union Central, Royal Bank of Canada; Scotiabank and TD Canada Trust.  A pre-authorized payment plan is also available. The amount will be withdrawn on the due date as no equal billing plan is currently available.  Note: You will continue to receive an invoice prior to the withdrawal/due date. 

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The Town issues water bills once every two months for residential accounts and once a month for commercial accounts. The bill is based upon actual readings. If a reading can not be obtained, an estimate will be made based upon historical consumption.

For more information on water billing, please contact:
 Janet Koziel, Water Billing Clerk, 613-283-4124, ext. 1117.

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First make sure that your basement is heated and there are no windows open. Depending on soil conditions and snow cover in your area, frost may penetrate the ground deep enough to freeze some water pipes during extremely cold weather. 

For further information during normal business hours, please contact:

The Town Hall, 613, 283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430.
 

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This maintenance is routine, but it may result in some temporary minor inconveniences such as coloured water and loss of pressure. Water Distribution staff thank you for your patience, co-operation and understanding respecting this matter.  Information will be posted on the Town’s website and in the newsletter as to when this work will be taking place.

For further information or specific locations, please contact:
The Town Hall, 613, 283-4124, ext. 1171

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For further information during normal business hours, please contact:

The Town Hall, 613-283-4124. ext. 1171

Please note that only emergency water shut offs will be addressed after hours.  Please make arrangements to have your plumbing work done during regular business hours.

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

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It is the home owner’s responsibility.  The home owner is responsible for the water service from the property line into the home and the plumbing inside the home.  The Town of Smiths Falls is responsible for the water main, the service to the property line, the curbstop (shut off) at the property line and the water meter in the home.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number, 613-284-1430

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Water turned on and water shut offs to allow for plumbing repairs in the home are free during normal business hours (8:30 a.m. up to 3:30 p.m. Monday to Friday, excluding holidays). However, at the discretion of the Superintendent of Works and Utilities, the home owner could be charged for this service. 

Please note that only emergency water shut offs will be addressed after hours. After hours, weekends or holidays, there is a charge if it is determined that the call was not an emergency.  The charge varies depending on when and how long the Water Distribution on call person takes.  The homeowner is required to sign a work order prior to the work being performed.

For further information during normal business hours, please contact:

The Town Hall, 613-283-4124, Ext. 1171

After hours, weekends or holidays, please contact:

The afterhours number 613-284-1430
 

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This could be the result of a broken water main, unauthorized use of a hydrant, hydrant flushing or valve maintenance in your area.  We recommend waiting for 30 minutes (if possible), and then fully open the cold water tap allowing it to run for two to five minutes.

If the problem persists, please contact:
The Town Hall (613) 283-4124 Ext. 1171

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If your business or home is in an area that is affected by a broken watermain, you might experience low pressure or dirty water.  In the event that a shutdown is required to your business or home, you will be notified by Water Distribution staff giving the time and approximate duration of the shutdown.  However, in some cases, unforeseen problems or complications could arise and the repair may take longer than anticipated.  Your water service will be restored as soon as possible.  If your water is dirty or cloudy after the service has been restored, we recommended that you flush your service by turning on the cold water tap fully for two to five minutes. 

If the problem persists or you need further information regarding the shutdown, please contact:

The Town Hall (613) 283-4124 Ext. 1171

For other water related issues including:

• Water leaks
• Water pressure
• Water taste, odour, colour complaints
• Water shut off or water turn on
• General inquiries

Please contact:
The Town Hall,  (613) 283-4124, ext. 1171

For information concerning water meters or water bills, please contact:

The Water Account Clerk
Phone: (613) 283-4124 Ext. 1117

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Tours of both plants are permitted. We request that the attached form be submitted.  There is no guarantee that the date or time that you are requesting will be viable but we do our best to accommodate.

For more information, please contact:
Ted Joynt, 613-283-4124, ext. 5501 or tjoynt@smithsfalls.ca

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Tours of both plants are permitted. We request that the attached form be submitted.  There is no guarantee that the date or time that you are requesting will be viable but we do our best to accommodate.

For more information, please contact:
Ted Joynt, 613-283-4124, ext. 5501 or tjoynt@smithsfalls.ca
 

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To address a traffic issue, please contact the Engineering department and we will address your concern by circulating it to the appropriate departments and to the Director to assess the need to use the Traffic Advisory Committee for recommendations. Should vehicle speed be a concern, please contact our police department.
Traffic analysis is completed throughout the Town. Should you require any information concerning the amount of vehicles in your neighbourhood, please contact the Engineering department.

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The Town has an application for Alteration of Municipal Property for sidewalk/curb to provide depressed driveways.  The cost of placing a driveway is $ 110/m.  Once the application is filled out, return it to the Town and your request will be placed on a list to address your needs.

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Engineering can be contacted to determine if the said tree is on town or private property.  Horticulturalist on staff to assess tree for remedial actions.

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Call the Engineering department to help assess the concern and, if it is related to the Town or a private issue.

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Engineering has a copy of right-of-ways and easements related to some properties. Engineering can be contacted to determine if these exist in and around your property.

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Engineering has some plans in house and can be contacted to determine if a copy is available ($35). If not, contact the Land Registry in Almonte.

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To find Smiths Falls Engineering Specifications and Drawings, check the website under Town Hall/Documents/Engineering, as well as contact our Engineering department at 613-283-4124, ext. 1147.

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If you wish, you can bring your gold box in to Town Hall and trade it for a second Blue Box. Just remember that you will only put out containers or fibers on any given week. If you have more, just add another open topped container.

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NO, YOU WILL BE CHARGED FOR LITTERING!
Wait until the site is opened. If this problem persists, your site may have to close. If a person is found leaving any material at the gate to the compost site, they will be charged under the Highway Traffic Act Section 180 (Littering Highway Prohibited). The maximum fine is $500.

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Partially full cans of paint should be mixed together and taken to the “Take Back” Program closest to you. Rona Cashway in Smiths Falls is a partner. Place dry, empty cans in your blue box. Pesticides are hazardous waste and must go to the Hazardous Waste Depot in Carleton Place. Broken glass may be placed in your garbage; however, it poses a serious risk for waste collectors. Please place broken glass in a puncture-proof container, or wrap it in newspaper and then put it in the garbage.

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The Town will collect these trees the week after New Year’s at curbside. Please DO NOT put them in plastic bags.

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Yard waste WILL NOT be collected with regular garbage, and any bags that are mixed with yard waste will be left behind. Yard waste should be taken to the Compost Site and is collected twice a year in May and November– Check the EMC at these times for exact collection dates. See pages 12 and 23.

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These are considered to be construction waste, which is not permitted for collection. The nearest approved collection facility is:
Glenview Iron & Metal – four kilometers northwest on Highway 43 to Perth
Phone: 613-283-5230

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Prior to disposal, appliances containing freon must have it removed by a licensed technician. A sticker must be affixed as proof. It may then be placed at the curbside for collection. For appliances that are over 15 years old, you should contact Ontario Power Authority about the “Refrigerator Roundup?, which means free pickup and recycling of the appliance – no freon removal necessary!
Visit the website everykilowattcounts.ca/residential/fridge/ or call 1-877-797-9473.

Freon Removal:
George Peters Appliances, Hwy 43, 613-283-8634
J&J Electric Ltd., 34 County Road, Jasper, 613-283-2538

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Affordable housing is common and plentiful in Sensational Smiths Falls. Based on MLS (Multiple Listing Servie) statistics provided by the Rideau St. Lawrence Real Estate Board, the average selling price for a single family residential dwelling during the 12 month period ending Nov. 30, 2010 was $153,641. The average selling price in November was $172,333. Wherever you live in town, shopping is close by and, even when you need to drive, the light traffic allows for a stress free drive. For those who don't own a car, a taxi service is available.

Check out the links to the local newspapers for updated listings of available apartments and houses for rent.

• The EMC: www.emconline.ca
• Smiths Falls This Week: www.metroland.com/Communities/100093/Smiths_Falls_This_Week

MLS Listing

Click here:
MLS Listings for Smiths Falls

If you are considering moving to Smiths Falls please browse the town website and visit the moving here section.

If you requre further information about moving to Sensational Smiths Falls please contact Kim Leach, Economic Development Coordinator at 613.283.4124 x 1127 or kleach@smithsfalls.ca

http://immigratetosmithsfalls.ca/housing.cfm

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Ontario has publicly funded school systems throughout the province. Elementary schools provide junior kindergarten and kindergarten programs (for children aged 4 and 5) and programs for grades 1 through 8 (for children from 6-13).

Secondary schools offer programs from grade 9 through to grade 12. All children between the ages of six and 18 must attend school. 

If you are seeking a school for your child to attend in the Smiths Falls area, there are a variety of options from public to Catholic to private. Contact the local school boards for further information.

Ontario's publicly-funded postsecondary education system has some of the best programs, offered by renowned experts, in the world.

Universities offer a complete range of programs in the arts and sciences, as well as graduate and professional programs. Colleges prepare students for careers in business, applied arts, technology, and health sciences. They also offer part-time and continuing education courses, apprenticeships and skills training programs. 

There are several college and university campuses within an one hour drive of Smiths Falls.

Note: International students will require a temporary study permit in order to study in Ontario.

For more information about education in Smiths Falls please visit.immigratetosmithsfalls.ca/new/education-8.cfm

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If you need help finding a family doctor or nurse practitioner, Health Care Connect will assist you with your search. To learn more about the program, visit the website http://www.health.gov.on.ca/en/ms/healthcareconnect/public/. The site includes a form you can complete listing basic information in order to start the process of finding a family health care provider.
You can also call the program at 1-800-445-1822, Monday to Friday, from 9 a.m. to 5 p.m. to begin the same process.
As well, you can contact the Community Care Access Centre in Smiths Falls for assistance at 613-283-8012.

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One of the most important details to consider before you move to a new community is how you will support yourself  and your family in your new home. The following pages contains information to help you with working in Smiths Falls.

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